Frequently Asked Questions
Everything you need to know about your next favorite hat.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about half an inch above your ears using a soft measuring tape. Compare your measurement to our size chart found on each product page.
What is your return policy for Charlie 1 Horse hats?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that custom-shaped or personalized hats are final sale.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Once shipped, delivery usually takes 5-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to international style enthusiasts in the near future.
How should I care for and store my felt hat?
Store your hat upside down on its crown to keep the brim from flattening. Use a soft-bristled hat brush to remove dust, moving counter-clockwise, and avoid exposing it to heavy rain or high heat.
Are your products authentic Charlie 1 Horse brand?
Yes, we are an authorized retailer. Every hat features the iconic fire-branded 'C' logo on the crown, ensuring you receive a genuine, high-quality product.